Privacy Policy

1. Who We Are

UNITWIST (Pty) Ltd ("UNITWIST", "we", "us", or "our") is a South African manufacturer and distributor of plumbing systems. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at unitwist.co.za.

2. Information We Collect

We may collect the following personal information:

• Name, email address, and phone number when you contact us or submit a form
• Company name and province when submitted through our contact or enquiry forms
• Account details if you register as a plumber or retail partner on our platform
• Usage data such as pages visited, browser type, and IP address via standard web analytics

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide customer support
• Process and manage plumber or retail partner accounts
• Send relevant product updates, promotions, or service notifications (where you have opted in)
• Improve our website and services
• Comply with applicable South African laws and regulations

4. Legal Basis for Processing

We process your personal information in accordance with the Protection of Personal Information Act (POPIA). Our lawful bases for processing include your consent, the performance of a contract, and our legitimate business interests.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and business (such as hosting and email providers), under strict confidentiality obligations.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your account plus a reasonable period thereafter.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@unitwist.co.za.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and gather usage analytics. You can control cookie settings through your browser preferences.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at: